Fall-back procedures
If Swedish Customs' declaration system is experiencing disruptions, companies need to use fall-back procedures to declare goods for import, export, exit and transit, submit presentation notifications and temporary storage declarations, as well as to submit entry summary declarations and arrival notifications.
Follow the instructions for each fall-back procedure.
Fall-back procedure for import
- Create the declaration.
- Submit by email to reservrutin.import@tullverket.se
- Enter LRN (if possible) in the email subject line.
- Await our confirmation before unloading your goods.
- If the goods are located at a customs office, for example by the Norwegian border, you should present your LRN and declaration documents directly at the customs office.
- Disruptions may cause longer processing times than usual.
Fall-back procedure for export
- Create a fall-back declaration document.
- Submit it by e-mail to reservrutin.export@tullverket.se
- In the subject line of the email, enter the LRN (if possible) and the location code for the location of the goods.
- Await our confirmation before loading your goods.
- Disruptions may cause longer processing times than usual.
Fall-back procedure for exit
- Please e-mail your declaration documents to reservrutin.utforsel@tullverket.se. In the subject line of the email, enter the MRN (if the export customs declaration was initiated via the standard procedure), the location code for the location of the goods and your customs office of exit. If your export customs declaration (IE515) was previously released under the fall-back procedure, you must also attach the email response you received from the customs office of export. Swedish Customs will reply by return email stating whether the shipment is approved under the fall-back procedure and whether or not it is released for exit.
- If you are taking goods across the Norwegian border, you must instead invoke the fall-back procedure by visiting your customs office of exit and submitting your fall-back declaration documents there. If your export customs declaration (IE515) was previously released under the fall-back procedure, you must also present the email response you received from the customs office of export. Bring a copy of the document so that the customs office of exit can retain one copy and you can keep the other.
Fall-back procedure for transit
Starting and ending a transit operation (normal procedure)
- Create a declaration using the Transit Accompanying Document (TAD) as a template.
- Hand over at least one copy of the document to the driver.
- Retain one copy for your records.
- The driver presents the TAD to the customs office of departure, and receives in return a stamped and initiated transit operation.
- At the customs office of destination, this transit declaration is presented for completion, and the driver may request a copy.
- The customs office of destination returns the TAD to the customs office of departure to discharge the transit operation.
Start a transit operation (simplified procedure)
End a transit operation (simplified procedure)
Fall-back procedure for presentation notification and temporary storage declaration
- Create the notification or Temporary Storage Declaration (TSD).
- Email all the information in the notification or TSD to reservrutin.ava.dtl@tullverket.se.
- In the subject line of the email, state the LRN number and information regarding the "Location of goods". In a notification, these details may consist of a UN/LOCODE, COL code, customs office number, or a four-digit location code + reference number for the decision on exemptions from route and time (operating authorisation). In a TSD, always state the location code for the location of goods.
- Await a reply from Swedish Customs before commencing unloading of the goods.
- Please note that disruptions may cause longer processing times than usual.
Fall-back procedure for entry summary declaration
Companies follow existing BCP (business continuity plan) procedures that apply to operational downtime in ICS2 systems. The latest version of "ICS2-BCP-EO" is available to be downloaded here:
ICS2-BCP-EO
In cases where Swedish Customs' system (SE NES) is down, the company must follow the measures for business continuity and recovery as described in the chapter "3.3 ICS2 Common and/or ICS2 National component unavailability".
The basic principle when a national component is down is that companies continue to submit entry summary declarations to ICS2 as usual. However, they should be aware that responses from Swedish Customs may be delayed when Sweden is the responsible Member State.
In the event that ICS2 is unavailable at the central level, the company shall proceed with its subsequent data submission as usual. Note that companies must submit and handle entry summary declarations in accordance with the measures described in the backup procedure "ICS2-BCP-EO", adapted to the component that is experiencing downtime. The business continuity plan (BCP) must be followed when ITSM announces the Activation of the ICS2 BCP for a specific component.
Fall-back procedure for arrival notifications (ICS2) - when Sweden is the first EU country
Arrival notifications made via the EU-wide system can still be submitted as usual in the event of internal operational disruptions at Swedish Customs.
Further guidance and more details regarding the business continuity plan for arrival notifications to ICS2 are described in "ICS2-BCP-EO". The latest version of "ICS2-BCP-EO" is available to be downloaded here:
ICS2-BCP-EO
In the event of a system failure in Swedish Customs' system (SE NES), the company shall follow the directives regarding Arrival Notification described in the chapter "3.3 ICS2 Common and/or ICS2 National component unavailability".
For guidance when another component is down, follow the instructions in "ICS2-BCP-EO" for the component for which ITSM has announced that a business continuity plan is activated.
